Exemplary Smile- keep us smiling!

So today I come with a rave-yay! There’s actually a business that’s doing it right in Tanzania-well done them.

There’s quite the competition in the telecommunication industry especially when it comes to Internet providers but the common factor is slow speeds-all across the board! With one exception of cuz which is Smile Communications-thank God for you Smile!

I have been to 2 Smile shops and the staff are always friendly, attentive and patient-they never act like they’d rather be doing something else which I always appreciate. Just for those who’d like to visit these 2 shops with awesome services that’d be at Shamo Tower in Mbezi Beach  and JM Mall in town.

You ain’t perfect though Smile, as much as I give you plenty of thumbs up there’s things you could certainly improve on:

1. Email replies- I have had pretty valid reasons to email you plenty of times but as far as I can remember you’ve only ever replied once, which tells me you took my problems lightly and pretty much went off and took care of other clients’ issues, ignoring mine. Please please be kind enough to get back to us, we email you for a reason, no matter how silly our enquiries may seem to you.
2. Customer care line- for the love of God please change it to a free number or at the very least something cheaper cuz the land line provided eats away my credit like it’s being paid to do so! I know you only do internet not phone services  so you don’t have your own line but surely you can sort something out, you are too big of a brand not to be able to. Speaking of customer care, again maybe it’s just me but your agents can certainly do better when serving us on the phone- a friendlier attitude would make a world of a difference.

But these are small matters compared to how awesome I think Smile is. It’s a bit pricey but that’s kind of inevitable considering it’s 4G and all.

And how do I rate Smile? Good, you ain’t perfect but keep it up and you’ll get there. AminiaTZ’s cheering you on but also got it’s eye on you!

So, have you had any run in with Smile? Was your experience anything like mine or am I just lucky? Which shop (if any) would you recommend in Tanzania? Do tell in the comment section below.